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We have attempted to answer some of the most frequent questions clients ask when choosing our services. If you don't see an answer for your question we encourage you to contact us for more information. We also maintain a blog which has some articles relevant to private investigations and clients. Please visit our blog by clicking on the button below.
Q: How much do you charge?
A: What we charge is dependent on the details of your case and what you already know. Most of our services have fees in the same price range, but many times our clients have already done work and we may not need to do as much work on their case. To say a cheating spouse investigation will take the same amount of time as an employee theft case would not be accurate. If you are thinking about hiring a private investigator, you should really consider your budget and what you are willing to spend. We custom tailor every case and encourage you to call for your free consultation; 480-374-5146 or toll free 1-877-882-9458.
Q: How long does a case take?
A: The amount of time is dependent on the details of the case and the type of case you need service for. Cases can range from a matter of a few hours to several weeks and months. We make every attempt to inform our clients during the consultation how much time it may take. Of course, many factors occur that are out of anyone's control that can prolong the investigation. These factors are usually due to the subject of the investigation.
Q: How do you charge for a case?
A: The standard in the private investigation industry is collecting a retainer for services. Some clients find this odd however, it is no different than how an attorney charges for their services. This is done so a case may be started and continued until the investigation is over. We will collect a retainer based on the details of your case. The amount is really dependent on the details of your case and the historical time it takes to perform the investigation. Not all of our services require us to collect a retainer; this includes background investigations, GPS Tracker Rental and other data collection services a client may need. These services have a flat fee based on the service. Please contact us for your free consultation; 480-374-5146 or toll free 1-877-882-9458.
Q: I hired another private investigator and he did the surveillance alone, is this normal?
A: In a nutshell, NO. There are some cases that only require one investigator (workmen's compensation claims etc.) however, the majority of cases require three or more investigators. Surveillance is a dynamic process since we don't always know what the subject is going to do. If an investigator told you they lost the subject, you should immediately find out why. When you are ready to hire professionals, call us at 480-374-5146 or toll free 1-877-882-9458.
Q: Do I have any protections or guarantees?
A: First, we never work an investigation without a written and signed contract. Some clients want to work without a contract and that is ok in Arizona. We prefer to work for you on a written and signed contract. This ensures you the protection of not have a word of mouth agreement. If you hire an investigator based on word of mouth it is really your word against theirs if any legal issues ever arise. 100% of the time that we get a client who was dissatisfied with another private investigator, they tell us they did not have a written, signed contract. It is an even split on why the client was not happy with them; 50% did not get the services they were told on the consultation and 50% say they did not get their case solved.
DO NOT WORK WITHOUT A WRITTEN AND SIGNED CONTRACT. If an investigator tells you they don't use contracts because it is a hassle, you won't get your case solved. Second, there are NO guarantees in the private investigations. We cannot be held to a standard of a guarantee for one simple reason; the amount of monies you are willing to pay, will not necessarily allow enough time to solve the case. We don't have the luxury of no fees like the police do, they just dip into your taxes more. We often find that a client is dissatisfied because they did not get the information they wanted and they had only paid the minimum first retainer. It is not a minimum fee gets you the information you want world. Many times we go back to a client to collect more monies to render the services. Sometimes clients are not realistic and end the case searching for another investigator.
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